Gardeners Knightsbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Knightsbridge provides gardening and related services. By placing a booking with us, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or other organisation that requests or receives gardening or related services from Gardeners Knightsbridge.
Company means Gardeners Knightsbridge, the provider of gardening and related services.
Services means any gardening, garden maintenance, landscaping, planting, lawn care, hedge cutting, clearance, or other outdoor works carried out by the Company.
Site means the garden, grounds or other premises where the Services are to be carried out.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides general gardening, lawn care, hedge and shrub maintenance, planting, seasonal tidy ups, garden clearance and related services. Any description of Services provided in quotations, booking confirmations or other communications is approximate and subject to refinement at the start of the visit based on actual site conditions.
Services are limited to what is reasonably achievable within the time and resources agreed. Where works are complex or structural in nature, a separate written quotation may be required. The Company does not undertake specialist arboricultural work requiring climbing or tree surgery equipment unless expressly agreed in writing.
3. Booking Process
Bookings may be requested through the Companys chosen communication channels. A booking is not confirmed until the Company has provided a clear confirmation of the appointment date, time window, and any applicable charges or day rates.
The Client is responsible for ensuring that all information provided during the booking process is accurate and complete, including access details, parking information, and any relevant site restrictions. The Company reserves the right to amend or cancel a booking if the information supplied is found to be inaccurate or incomplete and this materially affects the delivery of the Services.
Where a quotation is issued, it is normally valid for a limited period from the date of issue. Acceptance of a quotation, whether in writing or verbally, constitutes an offer to purchase Services on these Terms and Conditions. The Companys confirmation of the booking constitutes acceptance of that offer.
4. Site Access and Client Obligations
The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time, including access through any gates, communal areas or security systems. Where access relies on third parties, such as building management or neighbours, the Client is responsible for arranging this in advance.
The Client must ensure that pets and children are kept away from the working area for the duration of the visit, and that any fragile items, garden ornaments or personal belongings are removed or adequately protected before work begins.
If the Company is unable to gain access to the Site or is unable to carry out the Services safely due to Client default, the visit may be treated as a late cancellation and the relevant charges may apply.
5. Health and Safety
The Company will take reasonable care to carry out the Services in a safe and professional manner. The Client agrees to respect all health and safety instructions given by the Companys operatives, including directions to avoid specific areas while power tools or machinery are in use.
The Client must notify the Company before work begins of any known hazards on the Site, such as unstable ground, hidden cables or pipes, ponds, sharp objects, or materials that may cause injury or damage. The Company reserves the right to suspend work if conditions are considered unsafe.
6. Weather and Force Majeure
Gardening and outdoor works are dependent on weather and site conditions. The Company may postpone or reschedule a booking where adverse weather, unsafe conditions or events beyond its reasonable control make it impractical or unsafe to proceed. In such cases, the Company will seek to agree an alternative appointment with the Client.
The Company will not be liable for any delay or failure to perform any of its obligations where such delay or failure is due to events beyond its reasonable control, including extreme weather, accidents, utility failures, transport disruption, or acts of third parties.
7. Payments and Pricing
Charges for Services may be based on an hourly rate, day rate, fixed price quotation, or a combination of these. Where an estimate is provided based on expected time on Site, the final charge may vary if the actual time spent is different due to site conditions, additional Client requests, or unforeseen complications.
The Company will inform the Client as soon as reasonably practicable if it appears that the scope of work will exceed that originally agreed and will seek the Clients approval before incurring additional time or costs.
Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes, charges for waste removal, or parking and congestion costs. Where applicable, these additional costs will be itemised or explained at the time of booking or in the quotation.
Payment terms will be communicated at the time of booking or quotation. The Company may require full or partial payment in advance, or payment on completion of the visit. For ongoing maintenance contracts, invoices may be issued on a regular schedule and are payable within the period specified on the invoice.
The Client agrees to pay all invoices in full by the due date. The Company reserves the right to charge interest or late payment fees in line with applicable law for any overdue amounts and may suspend further Services until outstanding sums are settled.
8. Cancellations, Rescheduling and No Shows
The Client may request to cancel or reschedule a booking by giving notice in advance of the scheduled appointment time. The minimum notice period and any applicable cancellation charges will be communicated at the time of booking or in the confirmation.
If the Client cancels or reschedules within the stated notice period, any cancellation fees will be applied as set out in the Companys current policy at that time. Where insufficient notice is given, or where the operative attends the Site but is unable to gain access or proceed due to Client default, the visit may be charged in full or at a specified minimum charge.
The Company will use reasonable efforts to honour booked dates and times but reserves the right to cancel or amend bookings where necessary due to staff illness, vehicle issues, weather, or other operational reasons. Where the Company cancels a booking, any prepayments relating to that visit will be refunded or applied to a rearranged appointment as agreed with the Client.
9. Materials, Plants and Equipment
Where materials or plants are supplied by the Company, reasonable care is taken to ensure their quality and suitability based on the information provided by the Client. The performance and longevity of plants depend on site conditions, weather, soil quality, aftercare and other factors beyond the Companys control. Accordingly, no guarantee can be given that plants will thrive or survive for any particular period.
The Client is responsible for the ongoing watering, feeding and general care of plants and lawns after the visit, unless an explicit aftercare service is agreed in writing. The Company is not liable for deterioration caused by lack of maintenance, extreme weather, pests, disease or other natural factors.
All tools and equipment used by the Company remain the property of the Company and must not be used by the Client or third parties without express permission. The Client must not handle or operate any machinery or chemicals brought onto the Site by the Company.
10. Waste Handling and Environmental Regulations
The Company will manage garden waste in accordance with applicable waste and environmental regulations. By default, where practicable, green waste such as grass cuttings, leaves and small branches may be left on Site in a designated area, compost bin or green waste container as directed by the Client.
If the Client requires garden waste to be removed from the Site, this must be agreed in advance. Additional charges may apply for collection, transport and lawful disposal or recycling. The Company will not remove waste that is classed as hazardous or non green construction rubble, unless this has been separately agreed and properly arranged in accordance with relevant regulations.
The Client must not request the Company to dispose of waste in any manner that breaches local authority rules or environmental regulations. The Company reserves the right to refuse any request that would result in unlawful tipping, burning, or improper handling of materials.
11. Damage, Liability and Insurance
The Company will exercise reasonable skill and care in the performance of the Services. If damage is caused to the Clients property as a direct result of the Companys negligence, the Client must notify the Company as soon as reasonably practicable and in any event within a reasonable time of becoming aware of the damage.
The Companys liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific visit or contract under which the claim arises, or the amount recoverable under the Companys relevant insurance policy, whichever is higher.
The Company shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profits, or loss of opportunity, nor for any damage arising from pre existing defects, wear and tear, subsidence, structural weaknesses, or hidden services such as pipes and cables not disclosed to the Company.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
12. Complaints and Quality of Service
The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within 48 hours of the visit, so that the matter can be investigated and, where appropriate, remedied.
Where a complaint relates to the quality of work, the Company may request photographs or an opportunity to revisit the Site to assess the issue. If the complaint is upheld, the Company may, at its discretion, offer a partial refund, a complimentary revisit, or another appropriate solution.
13. Intellectual Property
Any designs, planting plans, sketches, schedules or recommendations produced by the Company remain the intellectual property of the Company unless otherwise agreed in writing. The Client is granted a non transferable licence to use such materials solely for the purpose of implementing the Services at the specified Site.
14. Personal Data
The Company will collect and process personal data such as names, addresses and access details for the purpose of arranging and delivering the Services, managing bookings, and handling payments and communications. Personal data will be processed in accordance with applicable data protection laws and used only for legitimate business purposes related to the provision of Services.
15. Termination of Ongoing Services
Where the Company provides regular or ongoing maintenance, either party may terminate the arrangement by giving reasonable notice in writing, subject to any minimum term that has been agreed. The Company reserves the right to terminate or suspend Services immediately if the Client fails to pay sums due, behaves abusively towards staff, or otherwise breaches these Terms and Conditions.
16. Amendments to Terms and Conditions
The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will normally govern that particular booking. Where ongoing services are provided, the Company may notify the Client of any material changes, and continued use of the Services after such notice will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By booking or receiving Services from Gardeners Knightsbridge, the Client confirms acceptance of these Terms and Conditions.
